October 4, 2012
Dear David-Luc Méthot-Bélanger,
Thank you for contacting the Royal Canadian Mint (RCM).
We would like to acknowledge your recent email regarding the coin.
The coin was a very popular offering from the Mint, and sold out very quickly. We sincerely understand the inconvenience and disappointment that this may have caused.
The RCM customer service centre operates under a first come, first served basis, which represents the most equitable manner of distribution for our products. Regrettably, due to popular demand, not all of our customers were able to obtain this coin.
We value each and every one of our customers, whether they are occasional or serious collectors. At any given time, the availability of numismatic coins is dependent on market demand. While the RCM is interested in ensuring a positive purchase experience for all of its customers, we cannot control the demand for our products. As a result, much sought-after coins can sell out very quickly.
It is important to note that once a coin has reached its mintage (Sold-out) no additional coins will be produced. In this instance, we recommend that you try contacting a local coin dealer. The best way to find a dealer nearest to you is by using the Dealer Locator tool that can be found on our website or by checking the Yellow Pages under 'Coin Dealer'.
For any further inquiries, please do not hesitate to contact us at
http://www.mint.ca/contactus or by phone at 1-800-267-1871 (Canada), 1-800-268-6468 (US) or at 613-954-2626 (International). Our hours of operation are 8 am to 8 pm (Monday to Friday) and 9 am to 5 pm (Saturday) EST. Your interest in our products is appreciated.
Your interest is truly appreciated and once again, we apologize for any inconvenience.
Please do not reply to this email, contact our toll free number for any additional information or inquiries. 1-800-267-1871 (Canada) or 1-800-268-6468 (US)
S'il vous plaît ne répondez pas à cet courriel électronique, contactez notre numéro sans frais pour toute information complémentaire ou demandes de renseignements. 1-800-267-1871 (Canada) ou 1-800-268-6468 (États-Unis)